At NN Senso Wave, customer satisfaction is at the heart of what we do. While we aim to deliver top-quality products, we understand that there may be rare instances where returns or refunds are necessary. Our goal is to make the process smooth and straightforward.

1. Eligibility for Return or Refund

You are eligible for a return or refund if:

• You received a non-functional or defective product.

• There are technical or operational issues with the item.

• The product was damaged in transit or has visible cosmetic defects.

• Delivery was missed due to client scheduling issues (e.g., vessel departure).

• The product was lost during shipment.

2. Warranty & Policy Duration

We offer a 30-day technical warranty from the date of delivery. If technical issues arise or the product does not meet your expectations within this period, you can request a refund or replacement.

3. Return & Refund Conditions

To qualify for a return or refund:

• The product must be returned in its original packaging and condition.

• If the item is in stock, we will arrange for a replacement.

• If no replacement is available, we will process the return and issue a refund.
  

4. Credit Note Option

As an alternative to a refund, we can issue a credit note equal to the purchase value. This credit can be used for future purchases at NN Senso Wave.

5. Proof of Purchase

For quick and efficient service, please provide your proof of purchase, which includes your PI/PO number, invoice number, and date of delivery.

6. Exchanges & Replacements

We offer exchanges only for defective or damaged items. To start an exchange, please contact us at sales@nnsensowave.com.

Shipping address for returns/exchanges: NN Senso Wave
CHATTARPUR (SUB OFFICE), SOUTH WEST DELHI, DELHI (DL), India (IN), Pin Code:- 110074

7. Shipping Costs & Refunds

Return shipping costs are the responsibility of the customer and are non-refundable. If you request a refund, the cost of return shipping will be deducted from the total refund amount.

8. Delayed or Missing Refunds

If you haven’t received your refund within the expected timeframe, don't hesitate to contact us at support@nnsensowave.in for assistance.

9. Delivery Times for Exchanges

Delivery time for replacement products will depend on your location. We strive to process all exchanges and deliver replacements as quickly as possible.